Mesh08 – Government 2.0

Together with Sean Howard, I co-presented a workshop at Mesh08, “Government 2.0: From Community Participation to Co-creation”. I have uploaded the presentation at Slideshare. This workshop was built around the still in progress Metronauts case study, an innovation in participatory research and engagement for Metrolinx as it develops a Regional Transportation Plan for the Greater Toronto and Hamilton Area (GTHA).

We had a standing room only crowd at the end of Day 1, with many government folks in the crowd from all levels of government. The reviews were great, with several people coming up at the end to say it was the best session they’d see in the day, so I’m happy with how it went.

We were caught short on time for discussion, so I hope some of the participants in the workshop find this post and leave questions here in the comments. Nice to meet you all!

3 thoughts on “Mesh08 – Government 2.0”

  1. Mark, thanks for sharing this. I was not able to attend the presentation. I’ll be honest, this all seems very abstract. Can you give me some concrete example of improvements that have resulted from this approach?

  2. JpK, it is still early and it remains to be seen how much of the Metronauts content ends up influencing the final Regional Transportation Plan.

    But what is already clear is that Metrolinx is getting insights that simply aren’t available elsewhere. For example, one major insight is the way that people think about the traveller experience and how different users think about it than planners. This is a big theme which shows up in many ways, but it has the potential to introduce a “human-centric” design philosophy into the planning process that would otherwise not have surfaced.

    How this insight might transfer into concrete change on the ground remains to be seen. But the potential is truly transformational in how planners look at the customer experience.

  3. Hey Mark,

    I just wanted to say that I enjoyed your presentation at mesh last month. I’ll probably be looking over your slides again later today…sorry it took me so long to get back here!


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