Comments on: Mesh08 – Government 2.0 http://remarkk.com/2008/05/22/mesh08-government-20/ OPEN creative communities Thu, 15 Jul 2010 03:40:08 -0700 hourly 1 http://wordpress.org/?v=3.0 By: Parker http://remarkk.com/2008/05/22/mesh08-government-20/comment-page-1/#comment-144031 Parker Mon, 16 Jun 2008 15:15:34 +0000 http://remarkk.com/2008/05/22/mesh08-government-20/#comment-144031 Hey Mark, I just wanted to say that I enjoyed your presentation at mesh last month. I'll probably be looking over your slides again later today...sorry it took me so long to get back here! Cheers, Hey Mark,

I just wanted to say that I enjoyed your presentation at mesh last month. I’ll probably be looking over your slides again later today…sorry it took me so long to get back here!

Cheers,

]]> By: Mark Kuznicki http://remarkk.com/2008/05/22/mesh08-government-20/comment-page-1/#comment-133283 Mark Kuznicki Mon, 26 May 2008 01:14:16 +0000 http://remarkk.com/2008/05/22/mesh08-government-20/#comment-133283 JpK, it is still early and it remains to be seen how much of the Metronauts content ends up influencing the final Regional Transportation Plan. But what is already clear is that Metrolinx is getting insights that simply aren't available elsewhere. For example, one major insight is the way that people think about the traveller experience and how different users think about it than planners. This is a big theme which shows up in many ways, but it has the potential to introduce a "human-centric" design philosophy into the planning process that would otherwise not have surfaced. How this insight might transfer into concrete change on the ground remains to be seen. But the potential is truly transformational in how planners look at the customer experience. JpK, it is still early and it remains to be seen how much of the Metronauts content ends up influencing the final Regional Transportation Plan.

But what is already clear is that Metrolinx is getting insights that simply aren’t available elsewhere. For example, one major insight is the way that people think about the traveller experience and how different users think about it than planners. This is a big theme which shows up in many ways, but it has the potential to introduce a “human-centric” design philosophy into the planning process that would otherwise not have surfaced.

How this insight might transfer into concrete change on the ground remains to be seen. But the potential is truly transformational in how planners look at the customer experience.

]]> By: JpK http://remarkk.com/2008/05/22/mesh08-government-20/comment-page-1/#comment-133065 JpK Sun, 25 May 2008 14:12:16 +0000 http://remarkk.com/2008/05/22/mesh08-government-20/#comment-133065 Mark, thanks for sharing this. I was not able to attend the presentation. I'll be honest, this all seems very abstract. Can you give me some concrete example of improvements that have resulted from this approach? Mark, thanks for sharing this. I was not able to attend the presentation. I’ll be honest, this all seems very abstract. Can you give me some concrete example of improvements that have resulted from this approach?

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